I think I would like to scream. If any of you are in a “service” type industry, where you provide quotes in hopes of securing sales . . . I’d like your honest opinion. Wouldn’t you rather hear from someone telling you that they’ve decided to purchase from someone else, than to be left hanging . . . not knowing whether they’ve decided to purchase from someone else, have been busy, or maybe just need to wait a while?
I recently attempted to contact a potential client. Left a pleasant message on their answering machine. “Did you get the quote? Do you have any questions? Please feel free to call me.” Didn’t hear anything for a while. Left a second message after about a week. Waited a couple more weeks and then left the following, “Hi. Just checking in. If you’ve decided to do something different, I would appreciate a return call so that I can close out your file. Thanks.”
I got frustrated when my call wasn’t returned and decided to call the client’s cell phone. Pleasantly inquired if the jury was out. No, it wasn’t. They decided to order from someone else.
I can respect that. Just give me a call, for crying out loud and tell me so your file doesn’t clutter up my desk. Thank you.