I don’t know what made me do it, but about 3:00 p.m. today I called over to the window blind office that I’ve been telling you about. Only to discover that they were given instructions by the owner (who left for Thailand this weekend) to shut it all down TODAY.
1. So they won’t be making the last order of blinds that they promised me on Friday.
2. And they won’t be repairing the order that I installed two weeks ago that had quality issues (they weren’t strung properly).
These two issues are not total disasters in that I will call #1, explain what happened and either refund her money or start from square one with new options, with her deposit going towards whatever she chooses. As far as #2 goes, my old shutter installer knows how to repair blinds and will only charge me $25 for each blind that needs repairing. I had not paid for the blinds yet, so I will use the money to pay him for the repairs. There are 12, so it will be $300 to repair them. The balance due was more than that, so I’ve got enough to cover it. Right or wrong, I do not feel guilty about not sending the manufacturer the balance because he did not feel guilty about leaving me in a very difficult position with my clients.
He’s already removed all the computers from the office (over the weekend, I suspect) and so there’s no way for them to look up my invoice anyway.
The thing that freaked me out and caused me to “race” as quickly as 4:00 o’clock Houston traffic would allow was this: the company had picked up some blinds from a client of mine from two years ago to make some warrantied repairs and the blinds HAD NOT BEEN RETURNED TO HER. So I had to race up there to pick up the five blinds that had been repaired, but not returned to the client.
If I had not called them at 3:00 to check on things, I don’t know that I would have been able to get those blinds back.
I SO need a new career.